How can we help you

Customer service is HashMax's highest priority!
Please feel free to contact us by email: [email protected] if you need further help.

HashMax is a reliable mining rig supplier and hosting service provider based in China, offering a one-stop solution to bitcoin mining. We are dedicated to helping our customers to minimize the overhead costs with low-priced stable energy and maximize their profits with the best mining solutions in the industry.

HashMax team is composed of passionate experts in cryptocurrency mining, hosting service, handling miners and maintenance. We have been and will continue to offer support to anyone interested in or would like to be involved in cryptocurrency mining, providing them with reliable, high quality and low-priced services.

Founded in 2014 in Seoul, Hashcube is the parent company of HashMax and it has been expanding both domestically and internationally as a mining company over the past 6 years.

In 2019, Hashcube successfully held Asia Crypto Investment Forum as part of Blockchain Week in Thailand.

Now Hashcube is currently developing a new project TPIDA, which presents the first accommodation sharing-economy platform in Thailand supported by blockchain technology.

HashMax is not only a cryptocurrency mining service provider but also a ‘miner’ just like our customers. Therefore, we have a better understanding of our customers. We came up with a solution combining the advantages of both cloud mining and hosting service and offer transparent all-in hosting prices to provide the best mining experience to customers. Unlike other companies, HashMax platform is transparent and flexible according to our customers’ desires.

We have been in the mining business since 2014. With our unremitting efforts, strong professionalism and great sincerity, we have gained a great deal of trust and support from customers from home and abroad.

For more information about Hashcube, please refer to Hashcube website:Hashcube

For more information about customer’s reviews of HashMax, please check here: Trustpilot.com
We successfully held the Asia Cryptocurrency Investment Forum in 2019. To know more about the event, please click on the link below: Asiacryptoinvest.com

HashMax would suggest purchasing miners with great hashpower and high energy efficiency such as Antminer S17 series. But if customers preferred low-priced miners, we would recommend cost-effective miners such as Antminer S9 series.

Overall, HashMax suggests customers take into account the bitcoin price, mining difficulty and the price per hash rate of miners when they are looking into a specific model of miner.

HashMax does not set any limit on the number of purchases. But there will be a special deal for bulk purchase.

Please contact us before placing an order for more than 50 units.

The miner price includes sourcing, quality inspection, power supply, cables, racks, software installation, and testing. And the shipping cost is also included in the price of miner that are purchased from HashMax and hosted with us.

  1. Compared with miners by other manufactures that are at a similar price, Antminers are more efficient — in other words, they have a higher price per hash rate.
  2. Antminers have a lower defected rate and are more stable than other miners.
  3. After-sale service is easier and faster.

We offer a full refund if the miner is out of stock.

HashMax provides a bulk purchase discount for more than 50 units excluding the miners that are on sale.

Normally it takes 5 working days for miners to arrive at the facility after they are shipped out.

Customers take 100% of ownership of the miners purchased from HashMax.

  • Convenience:
  1. Start mining with HashMax within 7 working days.
  2. No setup complications.
  3. Check the real-time status of miners through Dashboard.
  • Low cost:
  1. Offer hosting solutions at affordable prices.
  2. No import or export taxes, installation and removing fees.
  3. No expensive international shipping fee.
  • Price Transparency:
  1. Hosting price is fixed during the whole contract term and it includes electricity, maintenance, cooling, Ethernet, labor, security, and basic repair.
  2. No hidden fees.
  • Professionalism:
  1. The professional tech team provides 24/7 maintenance.
  2. Cooperate with authorized repairing centers of miner manufacturers.
  • Profitability and security:
  1. Guarantee 95% of online rate to maximize customers’ profits.
  2. 100% of the bitcoin mined go directly to customers’ wallets.
  3. Customers take 100% of ownership of the miners purchased from HashMax.

Step 1: Go through HashMax facilities carefully on our ‘Facilities’ page to decide which facility to locate miners.

Step 2: Choose the wanted mining machines and the preferred facility on our ‘Mine Now’ page.

Step 3: Finish the order form and complete the payment.

Step 4: Once the payment is received, customers’ miners (spots) will be installed and put online at the chosen facility within 5 working days after they are shipped out.

For more information, please refer to our ‘Get Started’ page.

If customers want to send their miners to HashMax, they are welcome to contact us in advance at email: [email protected].

HashMax currently accepts payments in Bitcoin, CNY, USD, THB and KRW.

Normally, one type of ASIC miner can only mine certain types of coins. Customers have the right to decide which coin to mine according to the miner type they purchased. If the wanted type of miner is not listed on our website, please contact us through [email protected]

HashMax does not charge any setup fees if customers purchase miners from us. However, if customers buy miners through other suppliers and send them to us for hosting, there will be a setup fee which is 2 USD per unit.

Customers need to pay a shipping fee and the exact cost depends on the total weight of the miners and the destination where they are shipped to. But for miners that are purchased from HashMax and sent to our facilities for hosting, the shipping fee is already included in the miner fee.

Customers need to prepay an one-month hosting fee as a deposit. Please kindly be informed that the facility deposit will be refunded to customers after the contract ends or will be used to pay off the last month of the contract term.

Since HashMax facilities have access to BTC.com VIP server, we use BTC.com pool for better stability and low share rejection rate.

Customers may request to turn off their miners when mining is unprofitable. In such a situation, HashMax will turn off the miners and give 10 days for our customers to decide whether to continue mining or move out the miners.
If they have not decided after 10 days, HashMax will charge a spot fee which is 0.5 USD per unit per day. However, HashMax understands that cryptocurrency is a volatile market hence we could be flexible upon the situation.

HashMax does not yet offer a wallet service, but customers can find a great variety of wallets available online. It is a personal choice of customers.

The results of cryptocurrency mining highly depend on the market price and the network difficulty of the given cryptocurrencies that customers are mining. Here we suggest customers use the Cryptocurrency Mining Calculator to figure out how many profits they can make: cryptocompare.com

The hosting fee covers almost everything required for profitable mining:

  • Electricity cost
  • Cooling
  • Maintenance work
  • Ethernet
  • Labour

Customers can choose a 3-month, 6-month or one-year hosting contract according to their own needs. A longer contract term comes with a lower hosting price.

Customers’ miners might be temporarily turned off for possible reasons such as defects of miners and power stations being in maintenance. In all these cases, HashMax will switch our own miners to customers’ pool so as to guarantee 95% of miner uptime and ensure customers’ profits.

HashMax facilities are mainly located in Sichuan province and Xinjiang province in China. Now we are in the process of expanding our mining farms to make HashMax an ideal fit for large-scale bitcoin mining investors from all over the world.

Yes. To inspect the facilities, please contact us by email: [email protected] and we will arrange an airport pick-up and staff if needed. However, a minimum order for 50 units has to be promised and a contract has to be signed.

Yes. All of HashMax facilities are legit and secure, where thousands of miners are operated under strict supervision. HashMax not only has CCTV for internal safety in facilities but also has a professional tech team ready and standby 24/7 including national holidays. What’s more, all miners in our facilities are insured against theft and natural disasters.

Yes. Though orders are processed online, there is a bilateral contract that needs to be signed. HashMax offers hosting contracts available for 3 months, 6 months and 1 year. And a longer contract term comes with a lower hosting price.

After the contract ends, our customers will have three options:

  1. Renew the contract;
  2. Stop the hosting and resell their miners;
  3. Stop the hosting and ship out their miners to a different location of their choices.

For more information about the mining agreement, please refer to our ‘Contract’ page.

It is clearly stated in our contract that payment made after the due date will be considered as delayed and customers will be responsible for the delayed charges. A delayed charge is equivalent to 0.5% of the Total Service Fee of the month (30 days on average), incurred for each day that has been delayed in the month.
If customers fail to pay the monthly hosting fee for more than 1 week after last due date, they will be informed of any delayed payment or suspension of operation by e-mail. If the payment is refused within 3 days after customers receives the notice, then the ownership of miners will be transferred to HashMax automatically.

HashMax provides each of our customers with a dashboard account and a random password, with which they can log in to the HashMax dashboard and have full access to real-time information about their miners such as miner activity, BTC hash rates, the signed contract, and the monthly electricity bills.

If customers’ miners break down, our tech teams will try to repair without any cost to make sure the miners can be back to normal condition. However, if the miners are still unstable/broken/low hash rates, our tech teams will notify customers with quotations to ask whether to proceed with repair through a manufacture official repairing center and provide the related invoice if required.

If customers’ miners are temporarily turned off due to our issue, we will deduct the exact amount of offline time from their upcoming invoices. To know more about HashMax damages compensation, please refer to our ‘Contract’ page

Mining outputs are generated daily, but customers will receive their outputs only when the mined bitcoin have accumulated to a certain quantity (0.005BTC). These minimum mining outputs are set in case customers pay excessive fees for receiving small amounts in their wallets.

COMPANY

HashMax is a reliable mining rig supplier and hosting service provider based in China, offering a one-stop solution to bitcoin mining. We are dedicated to helping our customers to minimize the overhead costs with low-priced stable energy and maximize their profits with the best mining solutions in the industry.

HashMax team is composed of passionate experts in cryptocurrency mining, hosting service, handling miners and maintenance. We have been and will continue to offer support to anyone interested in or would like to be involved in cryptocurrency mining, providing them with reliable, high quality and low-priced services.

Founded in 2014 in Seoul, Hashcube is the parent company of HashMax and it has been expanding both domestically and internationally as a mining company over the past 6 years.

In 2019, Hashcube successfully held Asia Crypto Investment Forum as part of Blockchain Week in Thailand.

Now Hashcube is currently developing a new project TPIDA, which presents the first accommodation sharing-economy platform in Thailand supported by blockchain technology.

HashMax is not only a cryptocurrency mining service provider but also a ‘miner’ just like our customers. Therefore, we have a better understanding of our customers. We came up with a solution combining the advantages of both cloud mining and hosting service and offer transparent all-in hosting prices to provide the best mining experience to customers. Unlike other companies, HashMax platform is transparent and flexible according to our customers’ desires.

We have been in the mining business since 2014. With our unremitting efforts, strong professionalism and great sincerity, we have gained a great deal of trust and support from customers from home and abroad.

For more information about Hashcube, please refer to Hashcube website:Hashcube

For more information about customer’s reviews of HashMax, please check here: Trustpilot.com
We successfully held the Asia Cryptocurrency Investment Forum in 2019. To know more about the event, please click on the link below: Asiacryptoinvest.com

MINING RIG

HashMax would suggest purchasing miners with great hashpower and high energy efficiency such as Antminer S17 series. But if customers preferred low-priced miners, we would recommend cost-effective miners such as Antminer S9 series.

Overall, HashMax suggests customers take into account the bitcoin price, mining difficulty and the price per hash rate of miners when they are looking into a specific model of miner.

HashMax does not set any limit on the number of purchases. But there will be a special deal for bulk purchase.

Please contact us before placing an order for more than 50 units.

The miner price includes sourcing, quality inspection, power supply, cables, racks, software installation, and testing. And the shipping cost is also included in the price of miner that are purchased from HashMax and hosted with us.

  1. Compared with miners by other manufactures that are at a similar price, Antminers are more efficient — in other words, they have a higher price per hash rate.
  2. Antminers have a lower defected rate and are more stable than other miners.
  3. After-sale service is easier and faster.

We offer a full refund if the miner is out of stock.

HashMax provides a bulk purchase discount for more than 50 units excluding the miners that are on sale.

Normally it takes 5 working days for miners to arrive at the facility after they are shipped out.

Customers take 100% of ownership of the miners purchased from HashMax.

MINER HOSTING
  • Convenience:
  1. Start mining with HashMax within 7 working days.
  2. No setup complications.
  3. Check the real-time status of miners through Dashboard.
  • Low cost:
  1. Offer hosting solutions at affordable prices.
  2. No import or export taxes, installation and removing fees.
  3. No expensive international shipping fee.
  • Price Transparency:
  1. Hosting price is fixed during the whole contract term and it includes electricity, maintenance, cooling, Ethernet, labor, security, and basic repair.
  2. No hidden fees.
  • Professionalism:
  1. The professional tech team provides 24/7 maintenance.
  2. Cooperate with authorized repairing centers of miner manufacturers.
  • Profitability and security:
  1. Guarantee 95% of online rate to maximize customers’ profits.
  2. 100% of the bitcoin mined go directly to customers’ wallets.
  3. Customers take 100% of ownership of the miners purchased from HashMax.

Step 1: Go through HashMax facilities carefully on our ‘Facilities’ page to decide which facility to locate miners.

Step 2: Choose the wanted mining machines and the preferred facility on our ‘Mine Now’ page.

Step 3: Finish the order form and complete the payment.

Step 4: Once the payment is received, customers’ miners (spots) will be installed and put online at the chosen facility within 5 working days after they are shipped out.

For more information, please refer to our ‘Get Started’ page.

If customers want to send their miners to HashMax, they are welcome to contact us in advance at email: [email protected].

HashMax currently accepts payments in Bitcoin, CNY, USD, THB and KRW.

Normally, one type of ASIC miner can only mine certain types of coins. Customers have the right to decide which coin to mine according to the miner type they purchased. If the wanted type of miner is not listed on our website, please contact us through [email protected]

HashMax does not charge any setup fees if customers purchase miners from us. However, if customers buy miners through other suppliers and send them to us for hosting, there will be a setup fee which is 2 USD per unit.

Customers need to pay a shipping fee and the exact cost depends on the total weight of the miners and the destination where they are shipped to. But for miners that are purchased from HashMax and sent to our facilities for hosting, the shipping fee is already included in the miner fee.

Customers need to prepay an one-month hosting fee as a deposit. Please kindly be informed that the facility deposit will be refunded to customers after the contract ends or will be used to pay off the last month of the contract term.

Since HashMax facilities have access to BTC.com VIP server, we use BTC.com pool for better stability and low share rejection rate.

Customers may request to turn off their miners when mining is unprofitable. In such a situation, HashMax will turn off the miners and give 10 days for our customers to decide whether to continue mining or move out the miners.
If they have not decided after 10 days, HashMax will charge a spot fee which is 0.5 USD per unit per day. However, HashMax understands that cryptocurrency is a volatile market hence we could be flexible upon the situation.

HashMax does not yet offer a wallet service, but customers can find a great variety of wallets available online. It is a personal choice of customers.

The results of cryptocurrency mining highly depend on the market price and the network difficulty of the given cryptocurrencies that customers are mining. Here we suggest customers use the Cryptocurrency Mining Calculator to figure out how many profits they can make: cryptocompare.com

The hosting fee covers almost everything required for profitable mining:

  • Electricity cost
  • Cooling
  • Maintenance work
  • Ethernet
  • Labour

Customers can choose a 3-month, 6-month or one-year hosting contract according to their own needs. A longer contract term comes with a lower hosting price.

Customers’ miners might be temporarily turned off for possible reasons such as defects of miners and power stations being in maintenance. In all these cases, HashMax will switch our own miners to customers’ pool so as to guarantee 95% of miner uptime and ensure customers’ profits.

MINING FACILITY

HashMax facilities are mainly located in Sichuan province and Xinjiang province in China. Now we are in the process of expanding our mining farms to make HashMax an ideal fit for large-scale bitcoin mining investors from all over the world.

Yes. To inspect the facilities, please contact us by email: [email protected] and we will arrange an airport pick-up and staff if needed. However, a minimum order for 50 units has to be promised and a contract has to be signed.

Yes. All of HashMax facilities are legit and secure, where thousands of miners are operated under strict supervision. HashMax not only has CCTV for internal safety in facilities but also has a professional tech team ready and standby 24/7 including national holidays. What’s more, all miners in our facilities are insured against theft and natural disasters.

CUSTOMER SERVICE

Yes. Though orders are processed online, there is a bilateral contract that needs to be signed. HashMax offers hosting contracts available for 3 months, 6 months and 1 year. And a longer contract term comes with a lower hosting price.

After the contract ends, our customers will have three options:

  1. Renew the contract;
  2. Stop the hosting and resell their miners;
  3. Stop the hosting and ship out their miners to a different location of their choices.

For more information about the mining agreement, please refer to our ‘Contract’ page.

It is clearly stated in our contract that payment made after the due date will be considered as delayed and customers will be responsible for the delayed charges. A delayed charge is equivalent to 0.5% of the Total Service Fee of the month (30 days on average), incurred for each day that has been delayed in the month.
If customers fail to pay the monthly hosting fee for more than 1 week after last due date, they will be informed of any delayed payment or suspension of operation by e-mail. If the payment is refused within 3 days after customers receives the notice, then the ownership of miners will be transferred to HashMax automatically.

HashMax provides each of our customers with a dashboard account and a random password, with which they can log in to the HashMax dashboard and have full access to real-time information about their miners such as miner activity, BTC hash rates, the signed contract, and the monthly electricity bills.

If customers’ miners break down, our tech teams will try to repair without any cost to make sure the miners can be back to normal condition. However, if the miners are still unstable/broken/low hash rates, our tech teams will notify customers with quotations to ask whether to proceed with repair through a manufacture official repairing center and provide the related invoice if required.

If customers’ miners are temporarily turned off due to our issue, we will deduct the exact amount of offline time from their upcoming invoices. To know more about HashMax damages compensation, please refer to our ‘Contract’ page

Mining outputs are generated daily, but customers will receive their outputs only when the mined bitcoin have accumulated to a certain quantity (0.005BTC). These minimum mining outputs are set in case customers pay excessive fees for receiving small amounts in their wallets.

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